The processes follow the strategy. For the implementation of these processes an adequate information technology is required.

Central to this is the move away from a discussion of the one and only correct core system. What is decisive is the question:

What is the future leading system in a health insurance?

For this it is almost trivial that the core of customer and cost excellence follows the CRM logic (analysis, segmentation, campaign, evaluation of results).

This "big picture IT" in the context of the managed care project at spectrum|K has been investigated with an updated and detailed overview of the major vendors and their solutions (beauty contest).